Log into your account and open up the email in your inbox. Hover over the sender's name and a window will pop up. Select "Add to Contacts" to save the sender to your Contacts list.
Log into your account, hover over the "Settings" icon and click "Settings".
In the "Settings" tab, select "Filters" from the left menu and click the button to "Add" a filter.
Type a name for your filter in the "Filter name" field. Select "contains" in the "sender" drop-down menu. Type the sender's email address in the "sender" text field. In the "Move to Folder" drop-down menu, select "Inbox". Click the "Save" button in the top bar to save the filter.
In the upper right hand corner of your account, click on the "Settings" icon. From here, click on the option for "Options".
While in this section, click on the option for "Safe and blocked senders".
Click on "Safe senders".
Enter in the sender's email address and click the button to "Add to list".
In the upper right hand corner of your account, click on "Options". From there, click "Mail Settings".
On the "Settings" page, click "Spam Settings". From there, choose "Allow mail only from addresses I specify" on the drop-down menu. Enter in the sender's email address, click the plus button, and click save to save your changes.
OUTLOOK 2003 (AND HIGHER)
Right-click on the message in your inbox. Select "Junk E-mail" from the menu. Then, click "Add Sender to Safe Senders List".
Disclaimer: Replace Your Mortgage does not offer mortgages, Helocs, or loans of any kind. Replace Your Mortgage is not a bank, and does not provide credit offers. Replace Your Mortgage is strictly for educational and informational purposes only.